How it works
One text. One page. Two doors.
No funnels, no screening questions, no tricks to explain away. Here is the entire flow, from a customer's visit to the review on your profile.
A customer visits your business
A patient checks out, a job wraps up, a package ships. That moment, while the experience is fresh, is when a review invitation actually works. Waiting a week is how "I'll do it later" becomes never.
They get one personal text from your own local number
Within a day of the visit, a short personal message goes out from a local number registered to your business. Not a shortcode blast, not a stranger's number. It reads like a note from you, because it represents you. Review request texting is included in your plan with no per-message fees.
FROM YOUR NUMBER · WITHIN A DAY · EVERY CUSTOMERThe link opens one page with two equal options
Every customer lands on the same page: "Review us on Google" and "Share feedback with our team." Two doors, equal weight, no screening question in front of either one. Your page runs on a short st5r.com link, or on your own domain, for example review.yourbusiness.com.
SAME PAGE · SAME OPTIONS · NO SCREENINGHappy customers land on your Google profile
Because everyone gets asked, your reviews start to reflect your real customer base instead of just your loudest critics. For a business that does good work, asking everyone is the whole strategy.
Private feedback triggers a same-day alert to you
When a customer chooses the feedback door, you hear about it the same day, so you can pick up the phone and make it right while it still matters. Nothing stops that customer from also reviewing you publicly. But most people who feel heard never feel the need to. That is service recovery, not suppression.
SAME-DAY ALERT · CALL · MAKE IT RIGHTYour scorecard arrives by email every month
A one-page PDF: requests sent, texts delivered, link taps, new reviews, and rating by location. No portal, no logins, no dashboard to babysit. Your numbers come to you.
Why two doors, not a funnel
Built for Google's 2026 review policy from day one.
Google's April 2026 policy update banned sentiment-based filtering, the "how was your experience?" funnel that quietly diverts unhappy customers away from Google. Enforcement includes review removal, warning banners on the business profile, and suspension. Many review tools still run that funnel. 5 Star Reach was designed without one: every customer sees both doors, every time.
No screening question
No pre-survey, no smiley faces, no rating gate deciding who gets the Google link. The path to Google is open to every customer, always.
Ask everyone the same way
The same invitation, the same page, the same two options for every customer. Correcting review bias by completing the sample, not filtering it.
Reviews that hold up
Reviews earned honestly do not need defending. They keep counting when policies tighten, and they read as real to customers because they are.
What's included
Everything, in one plan.
Review request texting included
Personal texts from a local number registered to your business. No per-message fees, ever.
st5r.com link or your own domain
A fast review page with two equal options, on our short domain or yours.
Same-day private feedback alerts
Hear about a problem the day it happens, while a phone call can still fix it.
Monthly scorecard PDF
Requests, deliveries, link taps, new reviews, rating by location. Emailed to you. No portal, no logins.
BAA for practices
We sign BAAs. Patient data is handled only in HIPAA-eligible infrastructure under a signed BAA.
Month to month
$99 per location per month, group pricing for multi-location commitments, cancel anytime.
See what asking everyone does for your profile.
One personal text to every customer, from your own number. Honest by design.
Get Started at $99/moQuestions first? Call (844) 345-STAR or email hello@5starreach.com